Last updated: 01/02/2026
This privacy policy explains how Samuels Tree Surgery collects, uses and protects your personal information when you contact us or use our website.
We are commited to complying with UK General Data Protection (UK GDPR) and the Data Protection Act 2018.
INFORMATION WE COLLECT
We collect personal information only when you choose to provide it, including:
Your name
Your email address
Your phone number (if provided)
Details about the work you are enquiring about
We do not collect sensitive personal data.
HOW WE USE YOUR INFORMATION
We use your information to:
Respond to your enquiries
Provide quotes
Communicate about scheduled work
Maintain our customer records
We do not use your data for marketing unless you explicity ask us to.
LAWFUL BASIS FOR PROCESSINNG
We process your personal data based on:
Legitimate intrests-responding to enquiries and providing quotes
Contract-when we provide services you have requested
HOW LONG WE KEEP YOUR INFORMATION
We keep enquiry and job-related information for up to 6 years, in line with standard UK buisness record-keeping requirements.
If you ask us to delete your information, we will do so unless we are legally required to retain it.
SHARING INFORMATION
We only share your data with:
our email service provider
Professional contractors (only if needed to complete your job and only with your consent)
We do not sell or share your data with any third parties for marketing.
YOUR RIGHTS
Under UK GDPR, you have the right to:
Access your personal data
Correct innacurate information
Request deletion of your data
Object to precessing
Withdraw consent (if consent was used)
Lodge a complaint with the Information Commisioners Office (ICO)
OUR WEBSITE DOES NOT USE COOKIES
HOW WE PROTECT YOUR INFORMATION
We take reasonable measures to protect your personal information, including:
Secure email systems
Password-protected devices
Limited acccess to customer data
CONTACT US
Samuels Tree Surgery
Email: sp50696@gmail.com
Phone: 07383317871